Inviting Feedback and Constructive Criticism

~ By Mark Jevert

I remember reading in one of Bill Hybel’s books that he invites 6-8 people from his congregation to give him specific feedback on his talks.  He gave them a sheet with several questions on it, and had them turn them into him a couple days after his sermon to help him “stay on track” in effective communication.  WOW – that’s transparent leadership, and a sign of someone who wants to get better and better.

So what about you and me?  We’ve invested a lot of time and money into attending DCW – what’s next?  Will it be a springboard for more clarity and focus in our verbal presentations, or will we just go on preparing at the last minute and doing what we’ve been doing all along?

I was on the golf course two weeks ago with a good friend who speaks to hundreds of thousands of people every year.  The two of us had been at a charity golf outing earlier that week, and I was asked to share a few comments in presenting an award.  No big deal, right?  I didn’t prepare anything…I didn’t really even think about it…I just “winged” it.

So it surprised me when my friend said, “Brother, can I share something with you about your award presentation on Monday?  Do you realize that sometimes when you speak you close your eyes?”

OK…I’ll admit that everything inside me wanted to start defending and offering excuses, like the fact that I played the round with sunglasses on, but I took them off for the presentation and the sun was bright (you know, the ‘ole “the sun was in my eyes” line!).  However, I knew that my friend was risking in sharing with me, but only for my own good.  He just wants me to be the very best communicator God designed me to be, and I’m thankful to have friends like that in my life.

What about you?  Who can you trust to invite constructive criticism into your life…into your communication skills?  Here are a few questions you could throw out to co-workers and friends to “jump-start” the exchange

  • When I communicate, do you generally understand me?
  • Do I have any habits in my communication that are distracting?
  • If you could improve one aspect about my communication, what would it be?

Proverbs 25:11-12 in The Message says it this way…

The right word at the right time is like a custom-made piece of jewelry, and a wise friend’s timely reprimand is like a gold ring slipped on your finger.

Oh, and by the way…thanks, Bill!

To learn more about Mark, check out our DCW Trainers & Coaches page.

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Communication That Changes the World

~ by Michele Cushatt

“Best speeches of all time”

I typed those five words into Google, hoping to find a final illustration for a presentation I was about to give. But I underestimated the power of a few words. For the next several hours, I listened to recordings and read transcripts of some of the most famous speeches delivered in history.

I heard Martin Luther King, Jr. announce his dream of racial equality.

I read Winston Churchill‘s challenge to fellow Britons at the shocking news of France’s fall.

I felt George W. Bush‘s call to unity a mere nine days after September 11, 2001.

I listened in awe as Nelson Mandela pleaded for forgiveness and reconciliation across black and white lines.

Over the course of an evening, time stood still. I lost count of the goosebumps raising my flesh and the tears filling my eyes. I traveled back into history, immersing myself as one audience member among many who hungered for a powerful word.

What I heard did not disappoint. Again and again these communicators harnessed the power of communication to inspire hope, challenge culture, fight evil and unite individuals to something grand, something quite near to divine. Although they had no way to know it, what they said in their moment would end up changing the course so many other moments.

What caused these speeches to be counted among the best? What characteristics did these communicators share? I believe their power and influence were a result of four essentials:

  • They recognized the need for leadership and stepped up to the task. Few have done this as well as Martin Luther King, Jr. In a time when standing up for what was right came with significant cost, he knew the movement toward equality wouldn’t happen with someone willing to lead it. Often the first step toward great communication is simply agreeing to carry the mantle, regardless of the risk.
  • They established a conscious purpose for their communication. What impressed me most about Bush’s post-9/11 speech was how he managed to unify a nation and world within the first dozen sentences. He spoke to multitudes but reminded us of individuals. He made individual stories our story. In doing so, he inspired us to stand together and to heal in community.
  • They understood the audience’s greatest poverty, and set out to relieve it. When a nation of Brits listened to Winston Churchill’s speech, their greatest poverty was a dangerous cocktail of fear and despair. Churchill knew a nation without courage and hope would perish. Because of that, he centered his speech on stirring humanity’s capacity for great courage in the face of injustice. And now, decades later, we commend him for his words, for in fact it remains “their finest hour.”
  • They allowed the significance of the moment to take center stage. After years of imprisonment and imposed silence, most of us would use a microphone to finally have our say. But not Nelson Mandela. Rather than use the stage to vindicate his own injustice, he recognized the significance of the moment. His response to years of mistreatment had the potential to either unite or further divide his country. But he made it about the message, not the messenger. Another word for that? Humility.

Words carry far more power than we realize. We fling them about, careless, half-hearted, often more caught up in making a good impression than making a difference. But within our words lies the power to change the world, and it’s time we started speaking like it.

You’re a communicator, whether on a stage in front of thousands or in a classroom with a handful of first graders. Step up to the task, know your purpose, see the deep needs of our world, and allow the message to have the spotlight.

You just might change history.

To learn more about Michele Cushatt, or any member of our staff, visit the Trainers and Coaches page.

Today’s post is part of an intentional conversation about “Communication That Changes the World.” Want to join the conversation? Write a post, tweet about it using the hashtag #SpeakForAChange, and then come back and give us the deets below.

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In Praise of the 5-Minute Speech

~ By Scott Stover

After hearing a speaker did you ever lean over and whisper to a colleague, “That was way too short?”

I occasionally help Ken Davis with the Dynamic Communicators Workshops (DCW).  The primary way we help students apply what they are learning is through a 5 minute speech that they deliver in the evenings during the 3 day workshop.

We always get the same push-back from attendees, “The 5 minute speech is unrealistic.  You’re not living in the real world.”

Well I recently came across a “real world” example.  There are many – but this one hit me squarely between the eyes.

During my company’s annual business seminar, we have Regional breakout events where we present top of the region awards to our franchisees.  For this year’s Seminar (next week) we have 45 minutes to present awards and deliver a message from our Regional Director.  Once we did the math on how much time the awards would take, we determined that my boss, our Regional Director, would have, you guessed it – 5 minutes!

He pushed back on the handful of people helping him plan the breakout, “That’s not enough time.”

Thus began our exercise to help him trim everything he wanted to say down to 5 minutes of what he needed to say. He had a bunch of important stuff to talk about.  He wanted to continue to place emphasis on our business strategy.  He also wanted to thank the spouses of franchisees for being supportive of what it takes to lead in our businesses.  He wanted to recognize some individual franchisees for great experiences they have created for their customers.  He also wanted the speech to be motivational.  “We want our Region to be the ‘Flagship’ Region in the company.”

Great…but you only have 5 minutes.

Focus is the key to effective communication.  Here are two considerations to help you nail the 5 Minute Speech.

Ask the right question. What do I want my audience to do when they leave here?  Answering this question is the key to your focus.  If you are teaching your audience how to do something then your speech is an instructional (or enabling) speech.  If you want to motivate your audience (to be the “Flagship Region” in this example) then your speech needs to be persuasive.  In my boss’ example, he needs to tell the franchisees why they need to go through the extra effort it will take to become the Flagship Region.

Think like a movie producer. There is a bunch of great footage from filming movies that winds up on the cutting room floor.  In fact, I’ve heard that most of the film is there and only the best 90 to 120 minutes actually makes it into the final movie.  That’s how your talk needs to be.   The Regional Director in this example had 30 minutes worth of important stuff to talk about but he had to decide what was the most important 5 minutes to actually use.  Don’t be afraid to leave film on the floor.  Besides, if the movie is really good, when it comes out on DVD, you can always buy the longer version that is the
director’s cut.

To learn more about Scott, check out our DCW Trainers & Coaches page.

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Communication That Changes Lives

Recently I attended an event called Women of Faith.

I came away amazed at the examples of excellent communication I’d seen. As a professional consultant and trainer, I evaluate communicators. I’m always looking for ways speakers, including myself, can improve.

But, something different happened this week. I forgot to critique! I was totally caught up in the messages, and my life was changed by listening to the stories these women told. THAT is what good communication does … it changes lives.

When I flew home that I asked myself, “What did these women have in common that made them such powerful communicators?” It boiled down to this: They connected with the audience. This Women of Faith presenting team wasn’t giving “five easy steps” to facing life’s problems. Instead, they shared their personal stories of walking the difficult paths of life. These women spoke directly to the needs of women, but in doing so they spoke to the needs of humankind as a whole. They were vulnerable. They laid it all of the table, the good the bad and the ugly. They freely confessed that the in the middle of overwhelming storms, it is the grace and love of God that provides hope.

Some speakers were scared. One woman lost her place. Words were mispronounced. Unexpected emotions surfaced. Yet these gifted women held the audience, including me, in the palm of their hand. They laughed at themselves and, in the process, exposed the lie that perfection is a requirement for great communication or for living their roles.

I’m not sure if this kind of vulnerability can be taught. I tend to believe it is a gift that pours out when men or women finally feel safe enough in Christ to tell the truth. I am convinced that only the strong are capable of being vulnerable. I’ll save that discussion for another blog.

If your image of Women of Faith is a bunch of ” church ladies” soothing each other with, “Well isn’t that special,” you’re dead wrong. I laughed as hard at this conference as I have anywhere else. The organizers and presenters are BOLD women who don’t mince words. They keep pace with any male communicator I know.

If you’re a woman, find a WOF conference near your home and sign up! If you’re a man, pony up the money, and give your wife the Women of Faith experience as a gift.

And, if you’d like to take a giant step in your communication skills, check out our next Dynamic Communicators Workshop in Beaver Creek, Colorado. I want to see you there!

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Two Essentials of a Great Leader

~ By Ken Davis

Every great leader that walked the face of the earth  practiced two essential skills. Whether you lead a major corporation, are an author, a pastor, a teacher or a politician, it is essential that you develop both these skills. They are like oars in a boat.  If you use both of them you can get somewhere.  If you use only one you will go in circles.

These are the two essential skills of a great leader:

1.  The ability to formulate a crystal clear objective.
2.  The ability to communicate that objective in an engaging and persuasive manner.

These are also the specific skills we teach at our Dynamic Communicators Workshops. Leaders from around the world and from all walks of life have attended our workshop and their overwhelming response is that it transformed their effectiveness as a communicator and leader.

Here are two responses from recent students:

I attended the DCW in May of this year, and just finished speaking to 50 missionary wives at a retreat in Arkansas.  What a difference the DCW made as I prepared my lessons and delivered them!  Preparing using the S.C.O.R.R.E. system made it easy to keep my points focused on exactly what I wanted to say, and I had the confidence to step out from behind the podium to make the presentation much more interesting using humor and gestures that I would never have been able to do before.  All I can say about DCW is — GO!  It will make a difference in your speaking that you will not be able to believe!

***

I just wanted to share my good news with you.  I received a contract from a publisher for my book.  I am going to sign the contract and send it back on Monday.  I just wanted to thank you for the help you gave me with the conferences.  That was the beginning of the steps on the road that God has led me down.

Join us for our next Dynamic Communicators Workshop, October 17-20, 2011 in beautiful Vail, Colorado. For more information or to register, visit our Home Page today!

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